Refund or replacement is offered only in the following cases:

• Product received is damaged

• Product is defective or not working

• Wrong product delivered

• Product received is different from the description

Not eligible for refund:

• Change of mind / dislike of product

• Size / color preference issues (unless seller accepts it)

• Products without proof of issue (photo/video)

• Used products or missing original packaging
  

📝 Return Requirements

To process a return request, you must provide:
1️⃣ Order ID
2️⃣ Issue details
3️⃣ Clear unboxing video & product images
4️⃣ Return request must be placed within 7 days of delivery

💰 Refund Process

• Refund will be processed after supplier approval and quality check

• Refund is issued via original payment method

• Processing time: 3 - 5 business days after approval

🚚 Replacement Policy

If eligible, we may offer:

• Replacement of the item (based on stock availability), or

• Store credit—valid on future orders

❗ Important Notes

• Multiple items in one order may arrive in separate packages

• We reserve the right to refuse returns that do not meet required conditions

📩 Contact Us for Returns

Email: info@theneonvolt.com

Support Hours: 

• Mon – Fri, 9 AM – 9 PM
• Sat - Sun, 9 AM - 6PM